Spookeys Return Policy

Last Updated: 1-10-23

Thank you for shopping at Spookeys. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand your options.

1. Returns and Exchanges

1.1 Eligibility

• To be eligible for a return or exchange, your item must be in its original condition, including all original packaging, tags, and accessories.

1.2 Time Frame

• You have 30 days from the date of purchase to initiate a return or exchange. After this period, we may not be able to accept your return.

1.3 Non-Returnable Items

• Some items are not eligible for returns or exchanges, including keyboards and mousepads.

1.4 Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or resolve the issue.

2. How to Initiate a Return

2.1 Contact Us

• To initiate a return or exchange, please contact our customer support team at info@spookeys.eu. Provide your order number, a description of the item you wish to return or exchange, and the reason for the return.

2.2 Approval

• We will review your request and provide you with instructions on how to proceed. Please wait for approval before shipping the item back to us.

3. Shipping Your Return

3.1 Return Address

• Ship your item(s) to the following address: Country: Netherlands City: Rotterdam Postal code: 3086TJ Street: Sint-maartensdijkstraat 71.

3.2 Shipping Costs

• You are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part or a defective product.

4. Refunds

4.1 Refund Processing

• Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

4.2 Refund Timing

• Refunds may take days to be processed and appear in your account, depending on your payment provider.

5. Exchanges

5.1 Exchange Process

• If you wish to exchange an item, please follow the return process to return the original item. Once we receive it and approve the return, you can place a new order for the item you want in exchange.

6. Contact Us

If you have any questions or need assistance with your return or exchange, please contact our customer support team at [Your Contact Information].

7. Changes to this Return Policy

We reserve the right to update or modify this return policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page periodically for updates.